Getting Started with Bryx 911

Welcome to Bryx 911! As you and your agency get started with using our free mobile alerting platform, there are a few things to know about how to configure the app to better suit you and your agency's needs.

When your account has been created and you've signed into the app, the first screen you see is the "Jobs" tab.

This tab is divided into two sub-tabs, which can be changed at the top of the screen. These two options are "Open" and "Closed". Open jobs (or incidents, runs, calls, etc.) are those which have not been closed or cleared by your PSAP's CAD (computer aided dispatch). Your PSAP may not be sending Bryx updates about incidents becoming closed, so by default, calls will automatically move from "Open" to "Closed" after six hours of inactivity. You may notice that some calls are grayed out - this happens after one hour of inactivity. By inactivity, we refer to no supplemental updates or additional unit assignments from the dispatch center.

Also at the top of the screen is an icon, which may be either a sun or moon, or bell, depending on which version of the app you are using. This icon indicates your "duty status". When you are "Off Duty", you will not receive any push notifications for incidents. When you are "On Duty", you will. Tapping the icon will allow you to change your status at any time.

Note that call data is never stored on your device, and are loaded on-demand from our cloud - so you can continue to scroll to see more calls, but no additional storage space on your device is being used.

Simply tapping on a call in the list will display details about the call. What you see in the app is exactly the same information that is sent from the dispatch center's CAD software, just formatted into a neater display. The location of the call is shown on the map with a route line drawn from your current location, if the app has permission to access your location. If your agency has submitted hydrant data to Bryx, you will also see the nearest 20 hydrants, color-coded and with main size labels, if the job you are viewing is a "Fire" type incident.  If your agency has submitted pre-plans or site survey documents to Bryx, and we have a document for the address of the call, you may see a prominent yellow banner labeled "Critical" for at-a-glance important information, and/or a section labeled "Advisory" with other details. PDFs, images, and other rich documents are provided with an authenticated link, which you can tap to view.

The Job view has multiple tabs. The "Informational" tab is what opens when you tap a job. The next tap is the "Responders" tab, which lists all responders (both positive and negative), as well as information about them, as they have indicated in their apps. This information updates in real time.

If there is additional site survey information for the call you are viewing, a "Site Survey" tab will be next, with all data available for that location, including the "Critical" and "Advisory" information available in the "Informational" tab.

If Bryx has records of calls to the same location in the past, the next tab present will be the "Historical" tab, which will list the previous 30 calls to the same location for all agencies using Bryx 911.

Out of the Job tab, the next tab is the "Map" tab. This tab can show either a Satellite, Street, or Hybrid view, and the map is populated with your agency's users that are sharing their location, open jobs, and your agency's apparatus, if AVL data is being shared with Bryx. The map automatically updates every few seconds, but can be manually refreshed using the button at the top of the screen. The setting you select for map display in this tab will also be how maps appear when you look at a call.

After the Map is Messaging. Your agency can set up multiple messaging groups to facilitate communication with your team. By default, there is always one messaging group that is agency-wide, but your agency's Bryx Manager can add or remove them as they see fit. In a messaging group, you can share text and images. If you long-tap (tap and hold on a message for a few seconds, without letting go) you can see who in that group has viewed the message. Some messaging groups can be configured as "read-only", where you can see messages, but not reply.

Next is the "Stream" tab. Bryx 911 supports in-app audio streaming, and if your agency has configured one or more streams, you can see and listen to them there. If you leave the app while a stream is playing, it will continue to play in the background. To stop a steam, you can press the "Stop" button in the app or force-quit Bryx 911.

Lastly is the "Settings" tab, which appears differently depending on if you are using an Android or iOS device, but contain the same settings in either case. Here, you can configure how your location is shared with your agency, what mapping application you want to use for navigation, select your preferred date and time formats, choose metric or imperial units, or select long or abbreviated call type codes (i.e. MPDS, EMD codes) in the job list. You can also configure a passcode to lock the app from authorized users, or change your Bryx password. Finally, under the "Alert Settings" option, you can configure custom alert tones for each dispatch group you are a member of.

On iOS, all of this is directly configurable in the app - your dispatch groups are listed, and tapping on a dispatch group will allow you to configure tones for each possible call type (fire, EMS, etc.) Using the toggle button will disable notifications for a dispatch group entirely. This is useful if you are a member of multiple agencies, but only need notifications for one at a given time.

On Android, Bryx uses the system Notification Channel settings as enforced by Google. There is a separate guide on how to configure Notification Channels available here: https://bryx.freshdesk.com/en/support/solutions/articles/6000228984-android-oreo-and-later-alert-notifications

If you have any questions on getting set up with Bryx 911, or need any assistance, our support team is available by emailing support@bryx.com or calling 585-364-2799.