Steps to Take For Missed Calls

Modified on Thu, 19 Jan 2023 at 12:37 PM

If you notice that a call should have been alerted through Bryx but it did not alert, please ensure that the following steps have been performed prior to reaching out to Bryx Support.


-Validate that you are assigned to the unit/group that the call was associated with. You can check to see what units you are assigned to by opening the Bryx App, navigating to settings, and selecting the option for Alert Settings. You can also check this by accessing bryx911.com, selecting agencies, selecting view, and then selecting the "+" button next to the desired agency.


-Perform a test call to see if this alerts properly. You can create a test call by accessing manage.bryx911.com (Only agency managers will be able to access this) and selecting the Jobs tab on the left-hand pane. 


-If the test job comes through as expected, there is most likely an issue with the data being sent to us from your CAD provider. We would suggest reaching out to your CAD provider if this is the case.


-If the test job does not alert as expected, please submit a support ticket by accessing support.bryx.com


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