Steps to Take If You Are No Longer Receiving Notifications On Your Android Device

Modified on Tue, 21 Feb, 2023 at 5:28 PM

If you find that you are no longer receiving  Bryx Notifications on your Android device, please follow the steps outlined below to mitigate the issue.

Validate that you do not have Do Not Disturb enabled:

This setting will vary from device to device, however, you can typically check this by opening your device's settings, selecting notifications, and then viewing your Do Not Disturb settings.

Validate that you are on duty:

If you have set yourself to be off duty, you will no longer receive push notifications. In order to change your on/off duty status, you will need to open the Bryx app and then select the bell icon in the upper right-hand corner. From here, you will be able to set yourself as on duty or off duty depending on the desired outcome.

Validate that you have push notifications enabled and that you also have alerts enabled for the desired units within your Bryx App settings.

In order for alerts to function properly, you will need to ensure that you have push notifications enabled within the Bryx app and that each unit you would like to receive alerts for is enabled under your app's alert settings. You can find both of these setting options by selecting the Settings tab in the lower right-hand corner of the display.

Validate that you have enabled Bryx notifications in your Android system settings. 

By default, notifications on Android need to be allowed in order to function properly. The method of adjusting this setting may vary from device to device, however, in general, you can perform the following:

Open your Settings app, select Notifications, select App Notifications, and then select Bryx. From here, make sure that the Allow Notification field is enabled and that you have lock screen, badges, pop-ups, and sound and vibration enabled if these are desired. 

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