BRYX TO END SMS ALERTING FOR MOBILE ALERTING

Modified on Mon, 04 Mar 2024 at 11:43 AM

Currently, the Bryx Mobile (formerly known as Bryx 911) Alerting Application offers multiple ways to receive call notifications. Effective on May 1, 2024, Bryx will no longer support the delivery of call notifications via third-party SMS (text messaging) services. You can still receive SMS notifications by using your provider’s email gateway (email-to-text message service).


Bryx Mobile currently supports the following notification services:


  • Mobile application notification delivery through your smartphone’s notification service (either Apple or Google)

  • Bryx Desktop/Web App

  • Email notification through registered email addresses.


If you are currently receiving SMS notifications for new calls, you will have to register with your phone number and provider gateway as highlighted below.  For users not currently enrolled in SMS notifications, no action is required.


This change does not impact notifications for Bryx Station Alerting status. These notifications will continue to be sent via SMS.







INSTRUCTIONS TO ENABLE MOBILE NOTIFICATIONS:


For Apple iOS users, please reference the following Bryx Knowledge Base Article: Apple iOS Notifications


For Google Android users, please reference the following Bryx Knowledge Base Article: Google Android Notifications


In addition to the hyperlinks included above, both articles can be found directly on our Support Knowledge Base website, at the address. 


INSTRUCTIONS TO ENABLE SMS EMAIL NOTIFICATIONS


Go to https://account.bryx911.com and log in. Click the “ACCOUNT” icon.




Then, click on “EMAIL ALERTS


Then enter the email address of your carrier gateway as specified below. If your carrier's information is not in the image below and you are unsure of which domain to use, please reach out to your carrier for assistance. 

After you sign up for email SMS alerts, be sure to reply STOP on the old phone number to ensure you do not get duplicate notifications.


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