Getting Started With Bryx

Welcome to Bryx! This article is meant to help you hit the ground running and have the best experience while you and your agency are getting started with our alerting platform.

Creating a Bryx Account:

Before you can begin to use the Bryx Mobile app, you will need to establish a Bryx account as this will be required to join agencies and utilize our system. You can create a Bryx account by visiting bryx911.com/signin. From here, you will select the option to create a new account, input the appropriate information, and then select the Create Account button. 

Joining an Agency:

After creating a Bryx account, the next step is to join any agencies you work with. To join an agency, you will need to submit a Join Request. You can submit a request by visiting bryx911.com/agencies/join. Just search for the department, select any number of dispatch groups, add a message, and the manager(s) of the agency will be able to approve you.

Creating an Agency:

If your agency is not already using Bryx for mobile or station alerting, you will need to create an agency signup. You can request to create a Bryx agency by visiting bryx911.com/contact and filling out the required information. After the information has been submitted, the email provided will be sent information on the next steps. Most importantly, you will be provided with an alert email address. This email address should be provided to a contact at your Dispatch Center as they should be able to configure it so that job information is sent to said email. Once we begin to receive job information to the alert email, we will be able to begin work on a job parser for your agency - This process typically takes two to four weeks to finalize. Once your agency has been fully set up, you will receive an additional email from our Team with the next steps. 

Installing the Bryx Mobile App:

The Bryx Mobile app is compatible with all popular mobile devices. To install the app, simply open your device's App Store and search for Bryx Mobile. From here, you will be able to install the app. After opening the app, you will be able to sign in with the account you had previously created. Please keep in mind that jobs will not appear within the app until you have successfully joined an agency.

Installing the Bryx Desktop App:

If you are looking to use Bryx on a desktop computer, we offer an application for both Windows and Mac OS. You can download the Bryx Universal Application by visiting downloads.bryx.com. After downloading and installing the Bryx Universal App, you will be able to sign in with the account you had previously created. Please keep in mind that jobs will not appear within the app until you have successfully joined an agency.

Contacting Support:

If your agency utilizes Bryx Station Alerting or has a contracted SLA with Bryx, our Support Team can be contacted via phone by calling (585) 364-2788. Upon calling in, you will be prompted to enter a six-character Support PIN. Your agency's Support PIN can be found in the upper right-hand corner of the Bryx Management Site at manage.bryx911.com. Alternatively, you can submit a ticket by emailing support@bryx.com or visiting support.bryx.com.

If your Agency does not utilize Bryx Station Alerting and does not have a contracted SLA with Bryx, you can submit a ticket by emailing support@bryx.com or visiting support.bryx.com.

Contacting Sales:

If you are interested in learning more about Bryx Station Alerting, or have any general Sales inquiries, our Sales Team can be reached by emailing sales@bryx.com. After receiving your email, a member of our Sales Team will reach out as soon as possible.